Administering Cisco CallManager (ACCM)

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Administering Cisco CallManager (ACCM)

Who Should Attend

Customer
Employee
Channel Partners/Resellers

Prerequisites

No prerequisites are necessary. However, learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

Course Objectives

After completing this course the delegate will be able to:

Select, connect, and configure the various Cisco IP telephony devices
Configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database using manual configuration, auto registration, or the Bulk Administration Tool
Configure Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services

Course Content

ACCM teaches administrators how to perform the most frequently requested administrative tasks for installed Cisco IP telephones and users.

Course Introduction
Reviewing Telephony and IP Phones
Introducing Cisco IP Phones
Connecting End-user Devices
Lab 3-1: End-user Devices
Navigating CallManager
Lab 4-1: Adding Users and Customising User Options
Lab 4-2: Call Park, Call Pickup, Cisco Call Back, Barge and Privacy Features
Configuring User Features
Lab 5-1: Configuring Extension Mobility
Lab 5-2 Call Display Restrictions and Client Matter Codes
Using BAT, Remote Monitoring and Troubleshooting

Administering Cisco CallManager, Administering Cisco CallManager Training Courses.

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