Cisco IP Contact Center Enterprise (IPCCE)

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Cisco IP Contact Center Enterprise (IPCCE)

Who Should Attend

Channel Partners/Resellers
Customers
Employees

Prerequisites

Attendance and completion of ICM Product Training (ICMPT)
Cisco ICM Product Training Part 1
Cisco ICM Product Training Part 2
Attendance and completion of Cisco IP Telephony Part 1 (CIPT1)
Cisco IP Telephony Part 1 v4.1
Working knowledge of Windows 2003 Server, Windows XP
Basic knowledge of SQL Server 2000
Recommended attendance and completion of CRSD

Course Objectives

After completing this course the delegate will be able to:

Explain the IPCC solution concept, components, and interaction of components
Identify new features in IPCC 7.0
Describe IPCC deployment models and their issues
Determining IPCC queing and routing client options
Design an System IPCC lab and production system
Install, configure, test, and maintain IPCC components
Design IPCC call flows
Creating IPCC script
Use Cisco's standard IPCC deployment tools
Troubleshoot the IPCC solution set

Course Content

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

IP Contact Centers & Routing
IPCC Components and Concepts
IPCC 7.0 Routing
IPCC Deployment Planning
Enterprise IPCC vs System IPCC

Cisco IP Contact Center Enterprise, Cisco IP Contact Center Training Courses.

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