Cisco Unified Contact Center

Cisco Unified Contact Center uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center can help your company rapidly deploy a distributed voice-over-IP (VoIP) contact center infrastructure.

Cisco Unified Contact Center segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise.


Our Specialties & Highlights